Customer Relationship Officer (CRO)

Job Description:

Raqbah Properties is seeking a well-spoken and customer-focused Customer Relation Officer (CRO) to handle client inquiries, build long-term relationships, and ensure customer satisfaction. The ideal candidate will be responsible for managing client communications, maintaining records, and assisting in post-sales services for real estate projects.

Key Responsibilities:

• Respond to customer inquiries via calls, emails, and in-person meetings.
• Maintain strong relationships with existing and potential clients.
• Provide accurate information about property projects, payment plans, and procedures.
• Handle customer complaints and resolve issues promptly and professionally.
• Maintain and update client data in CRM systems.
• Coordinate with the sales and marketing teams to ensure smooth client service.
• Conduct follow-ups to ensure client satisfaction and timely payments.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 1–3 years of experience in customer relations or sales (real estate experience preferred).
• Excellent communication and interpersonal skills in English and Urdu.
• Confident, courteous, and client-focused attitude.
• Ability to work in a fast-paced environment and handle multiple tasks.

What We Offer:

• Attractive salary package with performance-based incentives.
• Career development and training opportunities.
• Supportive and professional work environment.
• Opportunities to grow within Pakistan’s leading real estate brand.